Frequently Asked Questions (FAQs)

1. What services does FR Logistics and Cargo provide?
We offer complete logistics solutions including air cargo, sea freight, land transportation, customs clearance in Nepal and China, warehousing, inventory management, sourcing from China and other countries, and door-to-door delivery. You can also visit our sourcing site at www.frsources.com.

2. Do you provide door-to-door cargo delivery in Nepal?
Yes, we offer door-to-door delivery service from China and other countries directly to your doorstep in Nepal. We handle customs, documentation, and transportation for you.

3. Can you help me source products from China?
Yes! Through our sourcing division at FRSources.com, we help you find, inspect, and purchase quality products from verified Chinese suppliers, then ship them to Nepal with full support.

4. What are your shipping options?
We provide flexible shipping modes based on your needs, timeline, and budget. This includes air cargo (fastest, 7-10 days), sea freight (cost-effective for bulk, 25-45 days), and land freight (25-35 days).

5. What is the estimated delivery time?
Typical delivery times are:

  • Air cargo: 7-10 business days

  • Sea freight: 45-60 days

  • Land cargo: 25-35 days

  • Customs clearance in Nepal usually takes 1-2 days.
    Note that delivery times may vary due to customs, holidays, or carrier availability.

6. Do you help with customs clearance?
Yes, we provide full customs clearance services in both China and Nepal, including documentation, HS code classification, and import duty handling.

7. What documents are needed to ship with FR Logistics and Cargo?
You generally need a proforma or commercial invoice, packing list, supplier’s contact details, and product photos or HS codes if you are sourcing. We will guide you through the process.

8. Do you offer tracking for my cargo?
Yes, we provide real-time tracking and updates during the entire shipping process so you always know where your cargo is.

9. Who are your customers?
Our clients include importers and exporters, retailers, wholesalers, distributors, e-commerce sellers, industrial buyers, and startup traders.

10. How do I get a shipping quote?
You can contact us via phone, WhatsApp, email, or the contact form on our website. Please provide product details, your location, and preferred mode of transport so we can offer the best rate.

11. Where are your offices located?
Our China head office is at 159 Taohua Street, Guangzhou South Avenue, Haizhu District, Guangzhou, China (near Canton Tower). Our Nepal office is in Gyaneshwor, Kathmandu, Nepal.

12. Do you export Nepali goods to other countries?
Yes, we export goods from Nepal to global markets. We support shipments of handicrafts, herbs, garments, and more, providing export assistance, shipping, and documentation.

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